FAQ

Yes. Every order ships in a plain, unmarked box — no logos, no product names, no images. The shipping label shows a neutral sender name, and the invoice inside contains no product descriptions. Even the courier cannot tell what is inside, and your bank or card statement shows a neutral descriptor rather than our store name.

Orders to Dubai, Sharjah and Ajman typically arrive within 1–2 working days; Abu Dhabi, Ras Al Khaimah, Fujairah and Umm Al Quwain usually take 2–3 working days. Orders placed before the afternoon cut-off are dispatched the same day whenever possible, and you will receive tracking updates as soon as your parcel is on its way.

We accept cash on delivery (COD) across all seven emirates — you simply pay the courier in cash when your parcel arrives, so nothing appears on your card statement at all. If you prefer to pay online, we also accept secure card payment; in that case your statement shows only a neutral descriptor with no store or product name.

Because our products are personal-use items, we can only accept returns for manufacturing defects. If your product arrives faulty or stops working shortly after delivery, contact us within 7 days with your order number and a short video or photo of the issue — we will arrange a replacement or refund after confirmation. Opened products that are not defective cannot be returned for hygiene reasons.

The fastest way is WhatsApp — tap the green button on any page to start a chat, and our team replies in English, usually within a few hours between 10:00 and 24:00 (GST). You can also email us at any time; we typically respond within one working day. All conversations are private and never shared.